CONTACT US
EMAIL
lilymeng@toshimisports.com
info@faitherpadel.cn
PHONE
+86 15169088919
Whatsapp
+86 15169088919
Address
Factory: South of Zhujiang Road, Liquanzhuang, Jiangshan Town, Laixi, Qingdao, Shandong, China
Sales office: Rm.512, Lushang Square, Lixia District, Jinan, Shandong, China
Frequently Asked Questions
Can we request samples before bulk ordering?
Yes! We offer 3 flexible sample options:
Standard Sample: Small piece for material check (cost deductible from future orders)
Functional Sample: Full-size assembled unit for testing (50% cost deductible)
Express Shipping: DHL/UPS 3-day delivery available
(Note: Sample freight costs are customer’s responsibility initially, fully refundable upon order over $20k)
Do you support customization for sports facilities?
Production time scales with complexity:
Order Scope Standard Lead Time Expedited Option:
Standard Systems 15-20 days
Custom Designs 25-35 days
Does your product support customization?
Absolutely! Our customization process includes:
Free Concept Design, Prototyping, Compliance Integration
What warranty coverage do you provide?
Industry-leading protection:
Stadium Fencing Structural Warranty: 10 years against material defects
Stadium Grass Warranty: 5 years
Exclusions: Physical damage, improper installation, natural disasters
What payment terms are available?
Flexible options for all buyers:
30% deposit, 70% before shipment
Projects >$100k: 30/40/30 (deposit/production/balance)
All payments via SWIFT/TT
When It Comes To Reliability, We Are The One You Need!
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